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Policies
LODGE TRIP, WILDERNESS TENT TRIP CANCELLATION POLICY
Deposit is not required for local rides (1 hour to full day). For backcountry we request a non-refundable deposit of $150.00 CDN per person to confirm your space on a ride. Your balance is due the morning you check in for your ride. Your deposit is completely non-refundable; however, it is transferable to the same kind of trip in 2010 or 2011 if notice of cancellation has been received by our office 14 days prior to your trip departure date. Of course, any money paid to us over and above your deposit will be refunded to you. No refunds will be given on any trip in progress. Please note that this policy is non-negotiable.
ADVENTURE EXPEDITION CONFIRMATION/CANCELLATION POLICY
Due to the expense and staff involved in the Adventure Expeditions, we require a non-refundable/non-transferable deposit of $600.00 CDN per person to confirm your space on a ride. Cancellation of your ride will result in forfeiture of your entire deposit. Please note that our cancellation policies are non negotiable; for this reason we strongly recommend trip cancellation insurance. Final payment for the trip is due the morning that you check in for the ride.
Payments
We accept Visa, American Express, Master Card, and Diner's Club credit cards. You may include your credit card number on the application form for immediate confirmation. All Credit card and personal information are submitted through a secured site and is only accessible by our office.
We also accept Personal and Traveller's Cheques.
Surcharges
GST
All backcountry trips add 5% Goods & Services Tax.
Backcountry User Fee
Parks Canada has instituted a $10.00 per person, per night backcountry user fee (to a maximum of $50.00, includes Goods and Services Tax.). This fee is to help offset the costs of maintaining a national park visited and used by over 2 million travellers every year. Your contribution will help to cover trail maintenance and repair, warden services, wildlife monitoring, and public information and safety. As a result, we will be adding the backcountry user fee to the cost of your trip.
Indemnities
We strongly recommend that all of our guests purchase travel, health, and cancellation insurance. Each rider will be required to sign a waiver releasing Warner Guiding and Outfitting from all risks. Safety experts recommend hard hats and narrow boots.
Gratuities
Gratuities are customary and very much appreciated.
Limitations
With a herd numbering over 300 horses, we can accommodate just about anyone but please note that some restrictions on age and weight may apply.
Equipment Rental
Banff now has an equipment rental agency! Email Bactrax/Snowtips at snowtips@telusplanet.net, for information regarding sleeping bags/liners, thermo-rest sleeping pads, duffel bags etc. Located at 225 Bear Street (just a block away from Holiday on horseback), Snowtips offers a convenient rental service. They are open from 8am until 8pm, and would love to receive your inquiries. If you would prefer to contact them by telephone, they can be reached at (403) 762-8177, or fax at (403) 760-6289.
Transportation
Calgary International Airport is located 75 miles east of Banff and is served by most major airlines. We have listed two companies offering daily shuttles to and from the Calgary International Airport and Banff. Bus fares and schedules may be subject to change; be sure to call and confirm departure times. It is approximately a 2 hour drive from the Calgary International Airport to Banff.
Banff Airporter Service 1-888-449-2901
Banff Transportation & Tours 1-403-762-8400
Brewster Transportation 1-800-661-1152
Accommodation Options
Although it is a small mountain town, Banff offers you a large variety of lodging choices - over 5000 rooms! However, during the summer season Banff is very heavily booked. We strongly advise you to book well in advance.
For those folks wanting to pitch a tent or park a motor home, Banff has two large campgrounds Tunnel Mountain Campground, situated on top of Tunnel Mountain and about a 5 minute drive to downtown, and Two Jack Lake Campground, located about 20 minutes from Banff. Unfortunately, neither accepts reservations. All sites are allocated on a first come first served basis.
Banff Accommodation Reservations: Free of charge to you, this company will help you find and reserve any room in town. 1-877-226-3348.
Banff Central reservations: for a small fee, this company will place you in the accommodation of your choice. 1-403-762-5561. Banff Central reservations: for a small fee, this company will place you in the accommodation of your choice. 1-403-762-5561. Click here for a list of local hotels and bed and breakfasts, all within 5-15 minutes of us.
Banff Information
Should you require information about local activities and sightseeing, contact the Banff/Lake Louise Tourism Bureau, Box 1298, Banff, Alberta T1L 1B3, Telephone: 1-403-762-0270 or fax 1-403-762-8545. On the web, contact them at www.banfflakelouise.com.
Discover Banff Tours offers sightseeing activities and tours and can be reached at www.discoverbanfftours.com or toll free at 1-877-565-9372.
Adventures Unlimited, specializing in White water rafting trips, can also help you plan any outdoor activities. For information on their rafting trips or other adventures check out www.banffadventures.com, or call them toll free at 1-800-644-8888.
Calgary Stampede
For information concerning Canada's Greatest Outdoor Show and Rodeo, call toll free Canada/US 1-800-661-1260. This year the stampede will run from July 9-18th 2010.
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